Terms and Conditions

Terms of Service Agreement

  1. For customers utilizing website hosting, website development, or other services provided by RCN Marketing LLC. Following are terms of services for website hosting, domain registration, and website development services provided by RCN Marketing. The customer shall provide billing address and any other information necessary for RCN Marketing to maintain website hosting and registration services. Any information not provided at sign-up will be requested by RCN Marketing  and provided by the customer. Signature on our order form, or submission of an online order for service, indicates agreement to these terms of service.
  1. Website Hosting Payment Terms: Billing for website hosting service will commence when the website hosting service is created, prior to development of a new website project. Website hosting services are invoiced monthly. Payment is due by the 1st of the current month’s hosting service. Termination of Website Hosting Services with RCN Marketing requires a 30-day advance notification via phone, e-mail or postal mail. If a customer chooses to activate their domain name through RCN Marketing, their domain name registration will expire with their hosting service. RCN Marketing reserves the right to change the rates by notifying customers 60 days in advance of the effective date of the change. RCN Marketing reserves the right to cancel hosting service at any time.
  2. Website Hosting Pre-Payment Terms: RCN Marketing may offer a discount for paying an entire year of hosting service up front. Refunds will not be issued in the case that a customer cancels their hosting service before the period they have pre-paid for.
  1. General Payment Terms: Payment is due upon receipt for all services. Accounts are in default if payment is not received 10 days after the invoice date. If customer pays by check that does not clear, the customer is immediately in default and subject to a returned check charge of $35. Accounts unpaid 60 days after date of invoice will be subject to service interruption. Such interruption does not relieve you from the obligation to pay the monthly charge. Accounts in default are subject to an interest charge of $5.00 or 1.5% per month on the outstanding balance, whichever is greater. If your state law does not allow an interest rate of 1.5% per month, the maximum allowable rate for your state will be charged. If you default, you agree to pay RCN Marketing its reasonable expenses, including attorney and collection agency fees, incurred in enforcing its rights under these Terms and Conditions.
  1. Content Responsibilities: The customer is responsible for all content posted or stored on their web hosting space. RCN Marketing exercises no control over the content or information contained on the servers used for hosting. RCN Marketing will not be responsible for any direct, indirect, or consequential damages which may result from the use of this service by its customers or any other related or unrelated third parties. RCN Marketing is not responsible for backing up data or recovering data in case of loss on the customer’s behalf. There are no warranties expressed or implied for the services the RCN Marketing provides or the software used by the customer.
  1. Service Interruptions: RCN Marketing is not responsible for interruptions of service beyond its control. This includes interruptions by its suppliers and natural disasters.
  1. Account Credentials: The customer agrees to keep all user IDs and access codes/passwords confidential. Sharing of account information and passwords is strictly forbidden. If a customer believes that his user ID or password has been compromised, the customer agrees to contact RCN Marketing immediately via e-mail or telephone.
  1. Governing Laws: RCN Marketing ’s corporate office is located in Tysons, VA. This agreement will be performed in and governed by the laws of the State of Virginia. Any claims or legal action arising out of this Service Agreement must be instituted within one year after the claim or cause has arisen. RCN Marketing reserves the right to discontinue service for violation of any of the conditions of this service agreement.
  2. All claims, disputes, and controversies arising out of or in relation to the performance, interpretation, application, or enforcement of this agreement, including but not limited to breach thereof, shall be referred to mediation before, and as a condition precedent to, the initiation of any adjudicative action or proceeding, including arbitration.
  1. Third Party Networks: Any access to other networks connected to RCN Marketing ’s network must comply with the rules appropriate for that other network.
  1. Disk Storage and Bandwidth: RCN Marketing will monitor the customer’s current disk storage and bandwidth. If usage exceeds the amount registered for, RCN Marketing will contact the customer in an attempt to make an arrangement for additional resources. If customer does not respond, or is unable to be reached, RCN Marketing shall have the right to take corrective actions for exceeding resources. Such actions may include assessing additional charges, increasing service plan, temporarily discontinuing services, or terminating the current agreement. If the customer feels that more disk storage is required, it is the customer’s responsibility to contact RCN Marketing Support@RCNAgency.com to discuss options for increased disk storage.
  1. Content and Terms of Use: All services provided by RCN Marketing may be used only in accordance of the law. Storage, documentation, transmission, or presentation of information or data that violates US Federal, State, or City law is strictly prohibited. This includes, but is not limited to, copyrighted or plagiarized material, racist or threatening material, material that is obscene, pornography, “adult only” content, or material protected by other statutes.
  1. RCN Marketing prohibits website hosting customers from participating in pirating unlicensed software, pirating mp3 files, listing hacker programs or archives, hosting warez websites, pornography. The customer agrees to indemnify and hold RCN Marketing harmless from any claims resulting from his/her use of RCN Marketing ’s services that damage the customer or another party. Use of RCN Marketing ’s web hosting and e-mail Services to send Unsolicited Commercial E-mail (UCE or “SPAM”) is strictly prohibited and may be cause for immediate account termination. The customer agrees to pay RCN Marketing any reasonable expenses, including attorney and system administration fees, incurred in responding to complaints and damages caused by the action of sending Unsolicited Commercial E-mail.
  1. Adherence to Proposal: It is the responsibility of the customer to review in full all proposals for website development, website design, and other services provided by RCN Marketing. Should services or resources fall above the scope of the original proposal, RCN Marketing reserves the right to either refuse project add-ons or invoice appropriately to account for additional time and materials needed. Payment for add-ons that fall above the scope of the original project is due prior to development or net 15 days, at RCN Marketing discretion.
  1. Project Timeline: It is the responsibility of the customer to review the project timeline and adhere to the dates for deliverables on their part. Failure to meet deadlines imposed by RCN Marketing will result in delay of project, or risk putting the project on hold. RCN Marketing may invoice customer for additional resources should the delay of a project interrupt RCN Marketing workflow. Indefinite delay of a project may result in project termination, and a new development agreement must be reached prior to restarting the project. Down payments for services are non-refundable, and will not be returned to customer should a project be delayed or terminated as a result of the customer failing to adhere to project timeline.
  1. Administrative Access: To prevent malware installation on our servers, full administrative access to a WordPress installation on RCN Marketing hosting services will not be granted to customers. Customers may request access to specific features of a website, and access may be granted at RCN Marketing discretion.
  1. Website Copyright and Packages:
  2. Our starter package offers the opportunity to get a custom website through an installment plan. After the full balance is paid off you have the choice to let us manage the website with one of our care packages or we send over the complete design files and code to you. Our installment plans start at $99 a month which includes hosting, website security, SSL and much more. Check out our website design care packages
  3. Our pro package is broken into 2 payments and when the project is complete the client can choose for us to manage the website with one of our website care plans or we can transfer the site to the client’s server.
  1. Website Go Live and Access:  A project is considered complete when full development scope has been reached, and project is approved by the customer. Should customer request changes beyond what was agreed to in the original proposal, RCN Marketing may complete these changes at additional cost. Once a project is considered complete, customer has one business week to launch the website, or provide RCN Marketing with credentials necessary to bring the website live. Failure to launch a website within one week of completion of the project may delay go live date, and may incur additional expenses at RCN Marketing discretion. Once a project is complete, all changes requested will fall under RCN Marketing standard website maintenance schedule. Account access to website and written or verbal training, as agreed to in the initial proposal, will be granted only after final payment for the project is received by RCN Marketing.
  1. Termination/Cancellation Policy:RCN Marketing requires a 30-day notice prior to canceling a website hosting account. For Business Website Solutions, where the cost of development is broken down into monthly payments rather than an upfront development charge, a one-year minimum contract is required. If service is cancelled early, the final balance on remaining months of service is due. Upon cancellation, you will be sent a bill with your final balance (up to 30 days after notification) after your cancel request. At the time of cancellation, all website files, email accounts, and e-mails will be deleted from our server; you are responsible for requesting a backup of these files should you need them for future use